Microsoft Dynamics CRM

What is CRM

Customer relationship management—often called CRM, CRM system, or CRM software—is a hybrid business solution that can increase sales and marketing efficiency. Think of it as a powerful set of tools, apps, and platforms that in combination drive optimization of business intelligence, social insights, campaign management, and many other key customer relationship matters.

Out of The Box Benefits:

  • 360 Customer View: The relationship and intuitive user interface help user to see the 360 Degree of customer view perspective.
  • Analysis: Dashboard and reporting are integral parts for analysis to measure performance and gain new target and business insight.
  • Tracking and schedule: activities are tracked, history are stored and plans are scheduled, everything are centralized in one database.
  • Social collaboration: the social features and team collaboration features will help users to stays abreast and stay close each other, increase productivity.

All You need is in one CRM

Sales Force Automation

With Microsoft Dynamics CRM, you can re-imagine sales around a new customer journey, be more time efficient and focus on the most impactful activities. Make every customer conversation more relevant, valuable and productive. Sell more and win faster with better insight, understanding and pipeline confidence.

Digital Marketing Automation.

With Microsoft Dynamics Marketing, you now have the power to fulfill your marketing potential. You can seamlessly plan, execute and measure campaigns from start to finish while bringing your marketing vision to life. Build your pipeline and make that unforgettable impact that will last with your customers forever.

Service Management.

With Microsoft Dynamics CRM, you can earn life-long customers by providing relevant and personalized service at any time and through any channel. Equip your agents with innovative tools to deliver outstanding customer service.

Social Listener CRM.

Put powerful social tools in the hands of sales, service, and marketing teams. Share social insights across more teams through dashboards in Microsoft Dynamics CRM or Microsoft Dynamics Marketing. Transform social interactions into exceptional end-to-end customer experiences with the ability to automatically create leads or cases from social posts, right within Microsoft Dynamics CRM.

Call Center CRM.

Combine your existing phone system’s established call center configurations with your Microsoft Dynamics CRM instance’s rich customer information and robust reporting tools to help drive your sales, marketing and customer service team’s success. Contact Centers Features: Tele-scripts, Incident Management, Automatic Escalations and Contact Center Analytics.

Flexibility to choose your investment

Microsoft Dynamics CRM Online or Microsoft Dynamics CRM OnPrimise

What can CRM do for my organization?

CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.

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